We highly value your trust in choosing INNsight.com as your online reservation and
accommodations search utility and hospitality business website host for hotels,
restaurants, wineries, golf courses, and salons. Therefore, we will duly and diligently
safeguard and protect the privacy and confidentiality of your personal details
(including your credit card details). If you have any questions or concerns about our
policy, or our practices with regards to your personal information, please contact us at
When you visit our website(s) and use our services, you trust us with your personal
information. We take your privacy very seriously. In this privacy notice, we describe
information we collect, how we use it, and what rights you have in relation to it. We
hope you take some time to read through it carefully. If there are any terms in this
services, sales, marketing, or events (we refer to them collectively in this Privacy
Policy as the "Sites").
decisions about sharing your personal information with us.
We collect information from you when you register on our Sites, search for
accommodations, reserve a room, subscribe to our newsletters or emails, respond to a
survey or fill out a form.
When booking a reservation or registering on our Sites, as appropriate, you may be asked
to enter your: name, e-mail address, mailing address, phone number or credit card
information (i.e. credit card type and number, CVC code, expiration date, credit card
holder name) and to the extent available, reservation preferences, guest details, and
smoking preferences. This information is required to process, book and complete
your reservation (including the sending of a confirmation email of the reservation to
you). In certain cases, we might ask for your feedback or answers to subjective survey
questions in order to improve our service or the service of Hotels whose websites we
You may, however, visit our Sites and search for accommodations anonymously.
Summary: We collect personal information that you provide
to us such as name, address, contact information, passwords and security data, and
payment information in order to process bookings and deliver relevant
We collect personal information that you voluntarily provide to us when registering or
expressing an interest in obtaining information about us or our products and
services, when participating in activities on the (such as posting reviews or entering
competitions, contests or giveaways) or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with
the business, the choices you make and the products and features you use. The personal
information we collect can include the following:
Name and Contact Information: We collect your first and last name, email
address, postal address, phone number, and other similar contact information.
Credentials: We collect passwords, password hints, and similar security
information used for authentication and account access. We do not store your passwords,
but rather their cryptographic hashes.
Payment Data: We collect data necessary to process your payment if you
make purchases, such as your payment instrument number (such as a credit card number),
and the security code associated with your payment instrument. All payment data is
transmitted and stored using Payment Card Industry (PCI) Compliant processes and
standards: SSL/TLS and data encryption at rest.
All personal information that you provide to us must be true, complete and accurate, and
you must notify us of any changes to such personal information.
In Short: Some information – such as IP address and/or
browser and device characteristics – is collected automatically when you visit our
We automatically collect certain information when you visit, use or navigate our
websites. This information does not reveal your specific identity (like your name or
contact information) but may include device and usage information, such as your IP
address, browser and device characteristics, operating system, language preferences,
referring URLs, device name, country, location, information about how and when you use
our Sites and other technical information. This information is primarily needed to
maintain the security and operation of our websites, and for our internal analytics and
Like many businesses, we also collect information through cookies and similar
In Short: We may collect limited data from public
databases, marketing partners, and other outside sources.
We may obtain information about you from other sources, such as public databases, joint
marketing partners, as well as from other third parties. Examples of the information we
receive from other sources include: social media profile information; marketing leads
and search results and links, including paid listings (such as sponsored links).
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
Your information helps us to better respond to your individual needs. We use
answers to survey questions and/or browsing behavior to fine tune and personalize your
experience with our accommodations search in order to find the perfect place to stay,
dine at, or patronize.
To improve our website
In order to improve our service and product, we use temporary and persistent cookies,
authorized third party cookies, web beacons and/or other technologies to collect
non-personally identifiable data and to track browsing behavior.
Furthermore, we will record and use your IP address, browser type and Internet Service
Provider (ISP) for behavioral targeting, fraud, misuse, and criminal investigation
To improve customer service
Your information helps us to more effectively respond to your customer service requests
and support needs.
To process reservations
In order to complete your reservation and save such details for disclosures required by
law, criminal investigations, subpoenas or court orders, we will only disclose your
name, contact details, personal preferences, and the credit card details to the relevant
partner hospitality business with which a reservation is made. However, please
note that from time to time, we may use third party distributors, which provide certain
services and functions for and on our behalf. These third party distributors may have
access to part of your personal information in order to perform their services and
functions, but are subject to a confidentiality obligation pursuant to which they cannot
use, share or disclose the information for any other purpose without prior written
consent from INNsight.com on behalf of you.
To administer a contest, promotion, survey, or improve site
In order to understand how people use our Sites and for marketing analysis and quality
improvement purposes, we collect, record, process and use on an anonymous basis various
data and information, such as the total amount of transactions, viewed web pages,
referring/exit pages, platform type, date/time stamp information and details like the
number and location of mouse clicks on a given page, mouse movements, scrolling activity
and the search words and terms you use and the text you type while being on and using
To send periodic emails
The email address you provide for order processing, will only be used to send you
information and updates pertaining to your reservation, interactions, or searches.
If you wish to subscribe to our newsletter or wish to receive promotional communications
or other information from us in respect of our, our affiliated companies' or business
partners' products or services, we offer you the option to "Opt in" for this service. If
you no longer wish to receive our newsletter and other promotional communications, you
can simply click on the “Unsubscribe” link in our emails.
Note: If at any time you would like to unsubscribe from receiving future
emails, we include detailed unsubscribe instructions at the bottom of each email.
To complete reviews and share user feedback with the public
By completing a reservation, you agree to receive an invitation email to complete our
guest review (INNsights) form, which we will send to you immediately after you check out
from the hospitality business, which can be completed anonymously. By completing the
guest review, you agree that the completed guest review can be uploaded to our website
on the relevant business’ property information page for the sole purpose of informing
future customers on the service and quality of the relevant business. We reserve the
right to adjust, refuse or remove review forms at our sole discretion. The guest review
form should be regarded as a survey and does not include any further commercial offers,
invitations or incentives whatsoever.
We aim to protect your personal information through a system of organizational and
technical security measures.
We have implemented appropriate technical and organizational security measures designed
to protect the security of any personal information we process. However, please also
remember that we cannot guarantee that the devices you use or the Internet itself is
100% secure. Although we will do our best to protect your personal information,
transmission of personal information to and from our servers is at your own risk. You
should only access the services within a secure environment.
We implement a variety of security measures to maintain the safety of your personal
information when you place an order or enter, submit, or access your personal
We offer the use of a secure server for the transmission of most personally identifiable
data. All supplied sensitive/credit information is transmitted via Transport Layer
Security (TLS), also known as Secure Socket Layer (SSL) technology, and then encrypted
into our Database to be only accessed by those authorized with special access rights to
our systems, and who are required to keep the information confidential.
After a transaction, your private information may be kept on file for more than 60 days,
unless you have opted to remove your data in your My Account settings.
In Short: We only share information with your consent, to
comply with laws, to protect your rights, or to fulfill business obligations.
We only share and disclose your information in the following situations:
Compliance with Laws: We may disclose your information where we are
legally required to do so in order to comply with applicable law, governmental requests,
a judicial proceeding, court order, or legal process, such as in response to a court
order or a subpoena (including in response to public authorities to meet national
security or law enforcement requirements).
Vital Interests and Legal Rights: We may disclose your information where
we believe it is necessary to investigate, prevent, or take action regarding potential
violations of our policies, suspected fraud, situations involving potential threats to
the safety of any person and illegal activities, or as evidence in litigation in which
we are involved.
Vendors, Consultants and Other Third-Party Service Providers: We may
share your data with third party vendors, service providers, contractors or agents who
perform services for us or on our behalf and require access to such information to do
that work. Examples include: payment processing, data analysis, email delivery,
facsimile services, hosting services, customer service, and marketing efforts. We may
allow selected third parties to use tracking technology on the websites, which will
enable them to collect data about how you interact with the over time. This information
may be used to, among other things, analyze and track data, determine the popularity of
certain content and better understand user activity on our Sites. Unless described in
this Policy, we do not share, sell, rent or trade any of your information with third
parties for their promotional purposes.
Business Transfers: We may share or transfer your information in
connection with, or during negotiations of, any merger, sale of company assets,
financing, or acquisition of all or a portion of our business to another company.
Third-Party Advertisers: We may use third-party advertising companies to
serve ads when you visit the website. These companies may use information about your
visits to our Website(s) and other websites that are contained in web cookies and other
tracking technologies in order to provide advertisements about goods and services of
interest to you.
Affiliates: We may share your information with our affiliates, in which
our parent company and any subsidiaries, joint venture partners or other companies that
we control or that are under common control with us.
Business Partners: We may share your information with our business
partners to offer you certain products, services or promotions.
With your Consent: We may disclose your personal information for any
other purpose with your consent.
Other Users: When you share personal information or otherwise interact
with public areas of the website, such personal information may be viewed by all users
and may be publicly distributed outside the platform in perpetuity. If you interact with
other users of ours and register through a social network (such as Facebook), your
contacts on the social network will see your name, profile photo, and descriptions of
your activity. Similarly, other users will be able to view descriptions of your
activity, communicate with you within our platform, and view your profile.
Cookies are text files stored in your computer, either temporarily or continuously on
your hard drive. Cookies are used for authenticating, session tracking, and maintaining
specific information about the use and users of our website, such as site preferences or
the contents of their reservations. Cookie files may also be placed in your
computer by our trusted third-party advertising companies for the purposes as set out in
this paragraph. The data collected by these cookies are completely anonymous. If you
prefer, you can delete all cookies that are already on your computer's hard drive by
searching for files with "cookie" in it, or by using your web browser’s “Preferences”,
“Options”, “Security Settings” or “Privacy Settings” or similarly named feature to view
and then delete them; and for the future, you can edit your web browser options such
that (future) cookies are blocked; however, please note that if you do this you may not
be able to use the full functionality of our website. For more information about (the
use and decline of) cookies, please visit: www.allaboutcookies.org
A web beacon consists of a small string of software code that represents a graphic image
request on a Web page or email. There may or may not be a visible graphic image
associated with the web beacon and often the image is designed to blend into the
background of a Web page or email. Web beacons can be used for many purposes - including
site traffic reporting, unique visitor counts, advertising auditing and reporting, and
your reservation, understand and save your preferences for future visits, keep track of
advertisements and compile aggregate data about site traffic and site interaction so
that we can offer better site experiences and tools to our users in the future. We
may contract with third-party service providers to assist us in better understanding our
site visitors. These service providers are not permitted to use the information
collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being
sent, or you can choose to turn off all cookies via your browser settings. Like
most websites, if you turn your cookies off, some of our services may not function
In Short: We may transfer, store, and process your
information in countries other than your own.
Our servers are located on a cloud network architecture that may have components in
several geographic locations around the world. If you are accessing our websites, please
be aware that your information may be transferred to, stored, and processed by us in our
facilities and by those third parties with whom we may share your personal information
(see "WILL YOUR INFORMATION BE SHARED WITH ANYONE?" above), in the United States and
If you are a resident in the European Economic Area, then these countries may not have
data protection or other laws as comprehensive as those in your country. We will however
take all necessary measures to protect your personal information in accordance with this
For the purposes of applicable EU data protection law (including the General Data
Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal
We do NOT sell, trade, or otherwise transfer your personally identifiable information to
outside parties. This does not include trusted third parties who assist us in operating
our website, conducting our business, or servicing you, so long as those parties agree
to keep this information confidential. We may also release your information when we
believe release is appropriate to comply with the law, enforce our site policies, or
protect our or others’ rights, property, or safety. However, non-personally identifiable
visitor information may be provided to other parties for marketing, advertising, or
Occasionally, at our discretion, we may include or offer links to third party sites’
products or services on our Sites. These third party site products or services have
separate and independent privacy policies. We therefore have no responsibility or
liability for the content and activities of these linked sites. Nonetheless, we seek to
protect the integrity of our site and welcome any feedback about these sites.
In order to protect and safeguard the personal data provided to us, we have implemented
and use appropriate business systems and procedures and strictly follow the
internationally recognized Payment Card Industry (PCI) Security Standards. For example,
your credit card information is transmitted to us through a secure server protocol,
which encrypts all your personal and credit card details. The encryption method used is
the latest industry standard "Transport Layer Security" (TLS) technology, also known as
Secure Sockets Layer (SSL). Our SSL certificate has been issued by an industry leader,
Furthermore, we have implemented and use security procedures and technical and physical
restrictions for accessing and using personal information. Only authorized employees are
permitted to access personal information for performing their duties in respect of our
INNkeepers, i.e. owners of hospitality properties and services who use our platform, are
contractually obligated to safeguard all reservation details including credit card
details and are also held accountable under Payment Card Industry (PCI) Security
Standards as they apply to the lodging industry.
Our server and network are protected by firewalls against unauthorized access and we have
intrusion detection systems that monitor and detect unauthorized attempts to access to
or misuse of our servers.
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection
Act), we do not collect any information from anyone under 13 years of age. Our website,
products and services are all directed to people who are at least 18 years old or older
as stated in our Terms and Conditions of Use.
In Short: We do not knowingly collect data from or market
to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By
using the website, you represent that you are at least 18 or that you are the parent or
guardian of such a minor and consent to such minor dependent’s use of the website. If we
learn that personal information from users less than 18 years of age has been collected,
we will deactivate the account and take reasonable measures to promptly delete such data
from our systems. If you become aware of any data our systems may have collected from
children under age 18, please contact us at email@example.com.
In Short: You may review, change, or terminate your account
at any time.
If you are resident in the European Economic Area and you believe we are unlawfully
processing your personal information, we provide a form
specifically for you to ask us to take corrective action under the General
Data Protection Regulation Act (GDPR). We will respond to you within 30 days of receipt
of your complaint. You also have the right to complain to your local data protection
supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
If you would at any time like to review or change the information in your account or
terminate your account, you can:
Terminate your INNsight.com account: Upon your request to terminate your
account, we will deactivate or delete your account and information from our active
databases. However, some information may be retained in our files to prevent fraud,
comply with legal requirements.
Opt out of email marketing: You can unsubscribe from our marketing email
list at any time by clicking on the unsubscribe link in the emails that we send or by
contacting us using the details provided below. You will then be removed from the
marketing email list – however, we will still need to send you service-related emails
that are necessary for the administration and use of your account.
In Short: Yes, if you are a resident of California, you are
granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits
our users who are California residents to request and obtain from us, once a year and
free of charge, information about categories of personal information (if any) we
disclosed to third parties for direct marketing purposes and the names and addresses of
all third parties with which we shared personal information in the immediately preceding
calendar year. If you are a California resident and would like to make such a request,
please submit your request in writing to us using the contact information provided
If you are under 18 years of age, reside in California, and have a registered account
with INNsight.com, you have the right to request removal of unwanted data that you
publicly post on the websites. To request removal of such data, please contact us using
the contact information provided below, and include the email address associated with
your account and a statement that you reside in California. We will make sure the data
is not publicly displayed on the websites, but please be aware that the data may not be
completely or comprehensively removed from our systems.
Because we value your privacy we have taken the necessary precautions to be in compliance
with the California Online Privacy Protection Act. We therefore will not distribute your
personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site
may make any changes to their information at anytime by logging into their control panel
at My INNsight and going to the 'My Account' settings page.
Based on the laws of some countries, you may have the right to request access to the
personal information we collect from you, change that information, or delete it in some
circumstances. To request to review, update, or delete your personal information, please
submit a request form by clicking here. We will respond to your request within 30 days.
not to information collected offline.
Please also visit our Terms and Conditions section establishing the use, disclaimers, and
limitations of liability governing the use of our website at www.innsight.com/terms
In Short: Yes, we will update this policy as necessary to
stay compliant with relevant laws.
indicated by an updated “Revised” date and the updated version will be effective as soon
you either by prominently posting a notice of such changes or by directly sending you a
of how we are protecting your information.
This policy was last modified on 5/25/2022.
information below. www.innsight.com
2445 Ocean AvenueSan Francisco, California 94127United States of Americalegal@innsight.com
Heritage Inn Express Roseville. By using our website, you acknowledge that you have read and understand our
and our Terms of Service.
Your use of Heritage Inn Express Roseville's services, including the booking of online reservations, is subject to these policies and terms.
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